Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

Items must be:
• Unused and in original condition
• In original packaging

Non-Returnable Items

• Gift cards
• Personalised items
• Items damaged by misuse

Refund Process

Once your return is approved and received, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a defective or incorrect product, contact us within 48 hours with photos.

To start a return:
support@prestigeauthentic.com